FAQ
General
Where is your boutique located?
Our boutique is located at Spilstraat 5 in Maastricht
How can I contact you?
On our contact page, you will find all contact options.
Order
I haven't received an order confirmation yet.
It may have ended up in your spam folder. Still can't find it? Please contact us.
What payment methods do you accept?
We accept the following payment methods:
- iDeal | Wero
- PayPal
- Bancontact
- Visa / Mastercard
- Store credit
- Shop Pay
- Apple Pay
Can I change/cancel my order?
Is something wrong with your order? Contact us as soon as possible and we will see if we can still change it. If an order has already been shipped, we unfortunately cannot change anything anymore. So always double-check before placing an order.
Delivery
What is the delivery time
On weekdays, orders placed before 5 PM will be shipped the same day.
Generally, you will therefore receive your order within 1-3 business days, unless you have ordered a pre-order item.
Have you ordered a pre-order?
Then your order will only be shipped once the pre-order item has arrived with us. Did you order multiple items with this pre-order? Then everything will be shipped together.
My package was returned to you, what now?
Feel free to contact us.
Was the package returned due to an error or delay by the delivery service? Then we will ensure that your order is reshipped free of charge.
Was the package returned because it was not picked up, the address was incorrect/incomplete, or for another reason beyond our responsibility? Then we will gladly resend your order after the shipping costs have been paid again.
Who do you ship with?
We ship our parcels via GLS
Returns
How do I return something?
You can easily register your return via our return portal.
1. enter your order number and email address
2. select the items you wish to return
3. choose the reason for return
4. complete your return and download your return label or return code for in-store drop-off
Are there any costs involved?
If you opt for a store credit, returns are free.
In all other cases, you pay the price of the return label. Through our return portal, you can choose from PostNL, DHL, and DPD.
The return label is valid for a maximum of 3 items. For each additional item, €0.50 will be charged. This way, we encourage conscious returning.
If a return is not registered via our return portal, we will charge an administration fee of €5.00 due to the extra processing involved.
Can I return my online order in the store?
Yes, that's not a problem at all!
Please make sure your return has been registered. You can easily do this in our returns portal. Then select the option: return in store
When will I get my refund?
We aim to process your refund within 10 business days of receipt. You will receive a notification once the refund has been initiated.
Refunds are always made using the original payment method.
I paid with store credit, how will I be refunded?
Your returned items will then be refunded to you in the form of store credit.
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