Within 14 days of receiving your order, use the button below to register the items you wish to return and choose your preferred return method and payment method.

The return label you purchase includes the first 3 items you return.
+ EUR 0.50 per additional item
We charge a EUR 5 administration fee if items are not registered via this portal, due to the extra work involved in refunding your return.

Pack your items neatly in the original packaging and don't forget to remove or cover the old shipping label.

Take your package to a post office of the chosen carrier. Ensure your return shipment is back in our warehouse within 14 days of receipt. The 14-day period starts the day after receipt at your home or delivery to a postal location.

Are you returning your item to the store? You can! Please note: the store does not give cash refunds. Your refund will be processed online.

Once our warehouse has received your return and it meets the return conditions, you will receive a refund to the account used for payment within 10 business days or you will receive store credit in the form of a coupon via email. Refunds are processed via Mollie.

Check our return conditions below

• For sale items discounted by 30% or more, no refund will be issued; instead, you will receive a webshop voucher.
• The item must be unworn, undamaged, and free from (make-up) stains and odors; otherwise, the return will not be accepted.
• Items must include all attached price tags and original, undamaged packaging.
• Return shipping costs are the responsibility of the buyer.
• Items not accepted due to hygiene include earrings and bikini bottoms/briefs from which the hygiene sticker has been removed.
• Items returned after the 14-day period will not be accepted.
• We do not offer a washing guarantee. Problems arising after washing are your own responsibility.

We do not make exceptions to these terms and conditions.